FAQ
FAQ
How do I place an order?
How to Order:
Please finish adding items to your shopping cart.
You can proceed to checkout on our website or via PayPal.
To continue with checkout on our website, click the green “Checkout” button on the right side of the screen.
To continue via PayPal, click the PayPal button.
You will be taken to the Customer Information page. You will be asked to enter the following information:
Email Address
Name
Address
If you have a valid discount code, you can enter it in the “Discount” field on the right side of the screen. Be sure to click the “Apply” button to calculate the discount and apply it to your order.
Click the “Continue to Shipping Method” button to proceed. Please verify that your shipping address is correct (if different from your billing address). Once everything is complete, click “Continue on to Payment Method.”
You will need to enter your payment information. If applicable, you can select to use the same address for both shipping and billing.
Once you have completed the form, click the “Complete Order” button. An order summary and confirmation will appear on the screen, and a confirmation email will also be sent to you.
If you encounter any issues during the checkout process, please feel free to contact our Customer Service department by email at [service@fitvorae.com](mailto:service@fitvorae.com).
What should I do if items are missing or I received the wrong items when I received my order?
If items are missing or the wrong items were shipped, please contact us at [service@fitvorae.com](mailto:service@fitvorae.com). Please include your transaction reference number (order number) and provide supporting documentation (image file size must be under 1MB). We will reship the correct items at no additional cost. You do not need to return the incorrectly delivered items; please consider them a gift from us.
How can I confirm that my order was submitted successfully?
You will receive a confirmation email containing your order number and purchase details.
What should I do if I want to change the items I ordered?
You can make changes to your order until 11:00 PM (PDT, GMT-7) on the day of your order. If you wish to make changes, please contact us at [service@fitvorae.com](mailto:service@fitvorae.com).
How do I add items to my cart?
How to add items to your cart:
Go to the product page for the item you want and select your desired options. Click the “Add to Cart” button to go to the “Shopping Cart” page.
Use the “Quantity:” field next to the product image to enter the number of items you wish to order. After entering the quantity, you can continue shopping or complete your order.
How do I view the contents of my shopping cart?
To view your cart contents, click the cart icon at the top of the website page. Clicking this icon allows you to easily change the quantity of each item in your cart. You can also remove items from your cart by clicking the “Remove” link below the quantity display.
How do I remove an item from my cart?
First, click the “Cart” icon in the upper right corner of your computer screen. This will display all items currently in your cart. Once you’ve identified the item you wish to remove, click the “Remove” link below the quantity list. The item will be automatically removed, and the page will refresh to reflect the changes.
How do I change the quantity of a specific item in my cart?
First, click the “Cart” icon in the top right corner of your screen. This will display all items currently in your cart, along with the quantity selected for each item. To change the quantity of an item in your cart, move your cursor over the “Quantity” field for that item and enter the desired quantity. Once entered, the quantity and associated price (if applicable) will automatically update, and the correct total amount will be displayed on the right side of the screen.
What browsers are recommended for this site?
Google Chrome, Safari, Firefox, Internet Explorer
What payment methods are available?
In addition to the four major credit cards (MasterCard, Visa, American Express, and Discover), you can use PayPal and Apple Pay.
How do I pay with PayPal?
PayPal is the easiest way to make online payments. Once you have finished adding items to your shopping cart and are ready to complete your transaction, click the “PayPal” button. You will be redirected to the PayPal website. Please enter your information accurately to ensure quick and smooth payment processing.
How do I use a discount code?
To use a promotional code, please follow these steps:
Select the items you wish to purchase and click the green “Checkout” button.
On the next page, you will be taken to the customer information page; please enter the required information.
A “Discount” field will appear in the top right corner of the page.
Enter your discount code and click “Apply.” Check the breakdown displayed below to confirm that the discount has been applied and is valid.
What is your return and exchange policy?
For returns, please refer to our Return Policy.
Our customer service team is available 24 hours a day, 365 days a year. We will respond to your inquiries as soon as possible.
How do I return an item?
For more details, please contact our support team at [service@fitvorae.com](mailto:service@fitvorae.com).
What is your cancellation policy?
Orders can be canceled until 11:00 PM (PDT, GMT-7) on the day of the order. Cancellations cannot be accepted after that time. If you wish to cancel your order, please contact us at [service@fitvorae.com](mailto:service@fitvorae.com).
Is it safe to order online?
Yes. We handle the information you provide when placing an order through our online store (or by other means) with the utmost care. The server hosting our store uses the industry-standard SSL (Secure Sockets Layer) protocol to encrypt all credit card information and your personal data during transmission.
Is it safe to use a credit card on this website?
To ensure a secure payment process, our website uses a credit card processing service as a reliable and secure internet payment gateway, encrypting all data with AES-256.
Will my personal information be kept private?
All information you share with us is treated as private and confidential. Unless required by law, we will never share, lend, or sell your personal information without your consent.
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