Return Policy
Cancellations
We accept order cancellations as long as the item has not yet been shipped or manufactured. If an order is canceled, we will issue a full refund. If the item has already been shipped, the order cannot be canceled.
Returns (if applicable)
We accept returns. You have the right to request a return within 14 days of receiving the product.
Eligible items must be unused, in the same condition as when received, and in their original packaging. A receipt or proof of purchase is required to process a return. Please do not return the product directly to the manufacturer.
Shipping fees are charged only once (including return shipping). Consumers will not be charged a restocking fee for returns.
Refund Policy (if applicable)
After we receive and inspect the returned item, we will send you an email confirming receipt and the status of your refund approval. If approved, the refund will be processed within 5โ7 business days and automatically credited to your credit card or original payment method.
If your refund is delayed or has not arrived (if applicable)
If you have not yet received your refund, please first check your bank account again.
Next, contact your credit card company. The refund will be officially processed within 7 business days. After that, contact your bank. It usually takes some processing time for the refund to appear in your account. If you have not received your refund after completing all of the above steps, please contact us at service@fitvorae.com.
About Cancellations
We accept order cancellations as long as the item has not yet been shipped or manufactured. If your order is canceled, we will issue a full refund. If the item has already been shipped, you cannot cancel your order.
About Returns (if applicable)
We accept returns. You have the right to request a return within 14 days of receiving the item.
To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in the original packaging. A receipt or proof of purchase is required to complete the return process. Please do not send the purchased item directly back to the manufacturer.
You will be charged for shipping costs at most once (including return shipping). Consumers will not be charged a restocking fee for returning items.
Refunds (if applicable)
After we receive and inspect the returned item, we will send you a confirmation email. We will also notify you of the status of your refund request. If approved, the refund will be processed within 5โ7 business days and automatically credited to your credit card or original payment method.
If your refund is delayed or has not arrived (if applicable)
If you have not yet received your refund, please first check your bank account again.
Next, contact your credit card company. The refund will be officially processed within 7 business days. After that, please contact your bank. It usually takes some processing time for the refund to appear in your account. If you have not received your refund after completing all of the above steps, please contact us at service@fitvorae.com.
To obtain the return address, please contact our Customer Service at service@fitvorae.com .
If the return is for your convenience, you are responsible for the shipping costs. The specific cost will depend on the shipping carrier you selected.
If the item you received is damaged or incorrect due to our fault, you will not be responsible for the shipping costs.
Return Address:
3rd Floor, Building A, Heyu Industrial Zone, Zhancheng Community, Fuhai Street, Bao'an District, Shenzhen, China