Privacy Policy

Privacy Notice
Thank you for visiting this website operated by fitvorae.com (hereinafter referred to as “we” or “us”). We are committed to providing an enjoyable and secure online shopping experience, as well as high-quality personalized services. This commitment includes respecting and protecting the privacy of your personal information.
This Privacy Policy explains the types of information we collect from you or about you when you visit our website (hereinafter referred to as the “Site”). The Site and all of its features and functions are collectively referred to as the “Service.” This Privacy Policy also explains how we use and share your personal information, as well as how you can control certain aspects of its use.
By using the Service, you consent to the collection, use, and disclosure of information as described in this Privacy Policy (including the transfer and storage of your personal information to the United States, Canada, and Hong Kong). You also agree to the Terms of Service, which are incorporated into this Policy by reference. If you do not agree, please do not access or use the Service.
Q: What information do we collect?
A: We may collect information from you or about you in the following ways:
From your interactions with us: We collect information about you and your transactions, as well as other interactions with us. This includes when you use the Service, make a purchase, subscribe to a catalog, newsletter, or mailing list, participate in sweepstakes, contests, or other promotions, participate in product reviews, surveys, or other similar programs, send gifts or virtual gift cards to others, or contact us.
If you purchase products from us, we may also collect your billing address.
Information you provide about third parties: If you send a message to someone else through our Services, we may collect information such as that person’s name, phone number, email address, and/or shipping address.
Information collected automatically on the Site: We or our service providers may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect and analyze certain non-personal information about visitors to our Site, users of our online services, and interactions with our emails and online advertisements, and to track certain statistical information. For example, we may collect information such as browser type, operating system type or mobile device model, web pages viewed, links clicked, IP address, mobile device identifier or other unique identifiers, sites visited prior to visiting our website, time spent viewing or using the site, number of return visits, other clickstream or site usage data, and whether emails sent by us were opened, forwarded, or clicked on the site. By collecting this information and associating it with your personal information, we can tailor our website to you, enhance your online shopping experience by saving your settings while you visit specific sites, identify site features, promotions, advertisements, and offers that may be of interest to you, and help retarget online and mobile advertisements across the computers and devices you use.
From Third-Party Sources: We may obtain information from other sources to update or supplement the information you have provided or that we have collected automatically. This includes information used to verify or update your address or other demographic information, or information obtained based on your registration details and privacy settings on third-party sites when you connect with us through a third party (including social networks).
Combining Information: We may combine the information you provide to us, information we collect automatically through the Site, information across other computers or devices you use, and information collected or received from other online and offline sources or third-party sources.
Third-Party Analytics and Advertising: We may also use third-party advertising, analytics, and tracking tools to better understand Site users, how the Site is used, and how to improve the effectiveness of our services and related content, as well as to enable us or third parties to display more targeted advertisements to you across the Internet. These third parties may use cookies, web beacons, pixel tags, log files, Flash cookies, and other technologies to collect and store non-personal information. We may also combine information collected from your interactions with the Site with information collected from other sources. We do not have access to or control over the use of cookies or other tracking technologies by these third parties.
Q: Do I have any choices regarding tracking?
A: Cookies are required for certain parts of the Site. By registering for and using the Service, you are deemed to have consented to the use of cookies. If you do not consent to the use of cookies, you will not be able to use the Service. Below is a description of the four types of cookies and examples of how we use them to provide our services.
Strictly Necessary Cookies: These cookies are essential for browsing the website and using its features; without them, we cannot provide the service. We use these cookies to recognize and maintain your logged-in status during your visit and to manage your shopping cart, among other purposes.
Performance Cookies: These cookies collect information about how visitors use the Service, such as which pages they visit and whether they receive error messages. This information does not identify you individually and is used in aggregate form to improve the Service.
Functionality Cookies: These cookies remember certain choices you make regarding how you wish to use the Service and are used to provide a more personalized experience. Examples include your delivery country and currency settings.
Targeting Cookies: These cookies are used to deliver online advertisements relevant to you and your interests, and to measure the effectiveness of advertising campaigns. They may be placed on the Service by us or by our authorized advertising partners. For information on targeting cookies and how to manage their use, please see the section on Internet-based advertising below.
Our systems may not respond to Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant ads and to associate data collected across other computers or devices you use.
Please review the information below for options regarding receiving more relevant ads or how to manage your settings.
To learn more about managing your privacy and storage settings, as well as opting out of third-party advertiser cookies, please visit the Network Advertising Initiative’s opt-out page (http://www.networkadvertising.org/managing/opt_out.asp) and www.aboutads.info/choices, and follow the instructions for opting out. For information on how to opt out of Criteo advertising services, please review Criteo’s Privacy Policy (www.criteo.com/us/privacy-policy).
If you wish to prevent Google Analytics from using your data, Google provides a Google Analytics opt-out browser add-on. It is available here: https://tools.google.com/dlpage/gaoptout/.
Additionally, information about cookies (including how to reject them) can be found at www.allaboutcookies.org. On mobile devices, you can also adjust your privacy and advertising settings to control whether you receive more relevant ads.
We or our service providers may also use Flash cookies (also known as local storage objects) or other similar technologies. Flash cookies are small data files placed on your computer using Adobe Flash or similar technologies; they may be built into your computer or downloaded or installed by you. We use these technologies to personalize and enhance your online experience, streamline processes, and save your settings. For example, Flash cookies can help website visitors save volume settings related to video experiences, play games, or respond to surveys. They also help us improve our website by measuring the areas that interest our customers most. Flash cookies may be recognized by other websites or our marketing and business partners. Unlike browser cookies, Flash cookies may not be deleted using the cookie management tools provided by your browser. For information on how to manage your privacy and storage settings for Flash cookies, please visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. If you disable Flash cookies or other similar technologies, you may lose access to certain features and services that make your online experience more efficient and enjoyable.
Q: How do we use the information we collect?
A: We may use the information we collect from you or about you for the following purposes.
To confirm, approve, verify, ship, install, and track your orders (including processing payment card transactions, arranging shipping, handling returns and refunds, maintaining purchase records, and communicating with you regarding your orders, including by phone), or to provide services for products purchased from us.
To enhance your online shopping experience, including by recognizing you and welcoming you to the site.
To send you catalogs, information, newsletters, promotional materials, and other offerings on behalf of us or our partners and affiliates.
To provide you with customized site content, targeted offers, promotions, and advertisements—provided by us or other marketing partners—that may be of interest to you, whether on our site, third-party sites or apps, or via email or text message.
To improve our site, products/services, customer service, and the customer shopping experience.
To analyze your data in an aggregated, non-identifiable form for analytical and demographic purposes.
To protect and manage risks related to the security and integrity of our site and business, including protecting against and preventing fraud, unauthorized transactions, claims, and other liabilities, as well as identifying potential hackers and other unauthorized users.
To contact you when necessary or upon your request. This includes responding to your questions and comments and providing customer support.
For purposes separately explained to you at the time of data collection.
Q: What information do we share with others?
A: We may share personal information collected from or about you in the following ways.
Our Affiliates: We may share the information we collect with our affiliates and companies that may join our group of affiliates in the future.
Co-marketing Partners: Some of our services may be provided in collaboration with third parties, such as companies that offer products or services, rewards programs, co-marketing programs, sweepstakes, promotional campaigns, or other co-sponsored events. Such third parties will be identified in connection with those services. If you register for products and/or services offered through the Services, you may be providing information to both us and the relevant third party, or we may share your information directly with the third party so that they can provide their own products and our products and services directly to you.
Other Third Parties: We may share your information with specific partners, affiliates, and other third parties that we believe may have offers of interest to you.
Legal Disclosure and Security: We may transfer and/or disclose information received from you or regarding you to comply with legal obligations, to provide information to government authorities in accordance with applicable law, or if we in good faith determine that it is required by law. We also reserve the right to share information with law enforcement agencies and other companies to prevent fraud and mitigate credit risk, detect technical or security vulnerabilities, enforce our Terms of Service or other applicable policies, or protect the rights, property, safety, or security of third parties, service users, us, or the public.
Sale of Business: In the ordinary course of business, we may sell or purchase assets. If another entity acquires all or part of our company or our group of affiliates, the information we have collected about you may be transferred to that entity. Additionally, if bankruptcy or reorganization proceedings are initiated against or by us or our group of affiliates, such information will be considered an asset of the company and may be sold or transferred to a third party. In the event of a sale or transfer, we will use reasonable efforts to require the transferee to use the personally identifiable information provided through this website in a manner consistent with this Privacy Policy.
Service Providers: We use third-party service providers to perform certain services on our behalf. We provide information to them only to the extent necessary for them to perform their duties.
Aggregated or Anonymous Non-Personal Information: We may share or sell non-identifiable aggregated or anonymous information with affiliates, agents, service providers, business partners, and other third parties for marketing, analytical, or other legitimate purposes. This type of non-identifiable aggregated information cannot be used to personally identify you.
Text Marketing and Notifications (if applicable): If you enter your phone number at checkout to initiate a purchase, or if you register via a subscription form or keyword, you are deemed to have consented to our sending you order notifications (including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed X times per month. You may opt out of receiving future text messages by clicking the unsubscribe link. To send text messages or use automation, you must enter your phone number or recipient name into our importer. We store and use this data to view campaign analytics and results, including message delivery status, send status, and, in some cases, whether a purchase was made. If you use our link shortening feature within a text message, we will collect information on whether the link was clicked and use it to display the results on the analytics dashboard. For other third-party services you choose to use outside the scope of fitvorae.com (such as third-party link shortening services or GA tracking), the respective third-party policies apply, and you must agree to them. When sending text messages, we pass data to our text messaging provider to facilitate delivery. Information is shared with our service provider only when a marketing campaign is launched. If a recipient no longer wishes to receive messages, they must reply to the message with “STOP” or contact the email address below to ensure the opt-out is processed correctly.
Q: How can I view, update, or delete my information?
A: If you have made a purchase, you can contact our customer service department at the email address listed in the “Contact Us” section to access or update this information.
You also have the right, in accordance with applicable law, to request that we delete your personal data or restrict access to it. We may need to retain data for legally permitted purposes, in which case we will explain this to you as necessary.
Q: What options do I have regarding communications from us?
A: If you have made a purchase, you will automatically receive promotional emails and direct mail from us. We provide you with the opportunity to opt out if you do not wish your information to be used for purposes not directly related to the receipt, processing, fulfillment, or delivery of your product order. If you do not wish to receive information or materials that we believe may be of interest to you, we offer the following options.
Electronic Promotional Offers: You may stop receiving promotional emails from a sender at any time by clicking the “Unsubscribe” link in the promotional email you receive. Additionally, if you have an online account, you can log in to the “Your Account” section of our website to change your email preferences.
Direct Mail Promotional Offers: If you wish to be removed from our catalog mailing list, please contact a customer service representative via email to stop receiving paper catalogs.
Other Inquiries: In any case, you may contact us at the email address listed in the “Contact Us” section below.
Q: What are California Privacy Rights?
A: If you are a California resident, you may request information regarding our disclosure of your personal information to third parties or affiliates for direct marketing purposes. To make such a request, please send a written request to the email address below, specifying that you wish to receive a copy of our “California Privacy Rights” notice: service@fitvorae.com. Please include “Attn: California Privacy” in the subject line. We are not responsible for notices that are not properly labeled, not sent correctly, or do not contain complete information. Processing your request may take up to 30 days. You may submit this request once per year.
Unrelated third parties are independent of us. If you wish to receive information about your disclosure choices or wish to stop receiving communications from such third parties, you must contact them directly.
Q: What about children’s privacy?
A: Protecting children’s privacy is important to us, and this site is not intended for children under the age of 13. We do not offer this site to such children, nor do we knowingly collect personal information from them. If you are under 18 years of age, you are not authorized to use the service. If we learn that a child under the age of 13 has provided personally identifiable information to the site, we will make reasonable efforts to delete that information from our records. Parents should be aware that parental control tools are available online to help prevent children from submitting information online without parental permission or accessing content harmful to minors.
Q: What about security?
A: We have implemented certain physical, administrative, and technical measures to protect the information we collect from and about our customers and site visitors. While we make every effort to ensure the integrity and security of our networks and systems, we cannot guarantee security. When you enter sensitive information (such as credit card details) into a form, we use SSL (Secure Socket Layer) technology to encrypt the transmission of that information.
Q: What about other websites?
A: Our website may contain links to third-party websites that are not affiliated with us. These websites may send their own cookies to visitors, collect data, or request your information. The privacy policies of these other websites may differ significantly from our policy. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of any personal information you provide to or that is collected by such third-party sites.
Q: Where is my data stored, and for how long?
A: Your personal information may be stored and processed on servers in the United States, Canada, or Hong Kong and is subject to the laws of the United States, Canada, or Hong Kong. The servers and databases where information is stored may be located outside the country from which you accessed this website and may be located in countries with different data protection laws and other laws than those of your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities in the countries where we conduct business, or in response to legal proceedings. You consent to such cross-border transfers of your personal information.
Personal information that we collect, access, or process will be retained only for as long as necessary to fulfill the purpose for which it was collected, for our legitimate business purposes, or as required or permitted by law. Personal information that is no longer necessary to fulfill the identified purpose will be destroyed, deleted, or de-identified or anonymized.
Q: What if I live overseas?
A: Our digital operations are conducted in whole or in part in the United States, Canada, and Hong Kong. Regardless of where you reside, you consent to the transfer, processing, and storage of your personal data in the United States, Canada, and Hong Kong, and you authorize us to use and collect your personal information in accordance with this Privacy Policy.
Q: How do we notify you of changes to this policy?
A: If we make changes to this Privacy Policy, we will post them here so that you can always understand what information we collect, how we may use it, and to whom we may disclose it. By continuing to use the site after changes are posted, you are deemed to have accepted those changes.
Q: Who should I contact if I have additional questions or concerns about this policy? How do I file a complaint?
A: If you have any questions or concerns regarding our privacy practices, please do not hesitate to contact us. Feel free to reach out to Spriteliving Limited’s Customer Service via email at service@fitvorae.com. Please contact service@fitvorae.com for all unsubscribe requests. Please also contact service@fitvorae.com for privacy-related questions.
We are committed to transparency regarding how we collect and use personal information, and we welcome your questions and concerns. If you have any concerns or complaints regarding our handling of personal information, please contact service@fitvorae.com. If you believe we have not adequately addressed your concerns, or if you choose to do so for any other reason, you have the right to file a complaint with the supervisory authority in your country of residence and/or in the United States. You may also contact the U.S. Federal Trade Commission (FTC) regarding your concerns. For more information, please visit https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.